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No product is ever truly perfect, and customers may need to reach out to our design and manufacturing teams for various reasons. Whether it’s a flaw, defect, or shortfall that arises during the design, manufacturing, packaging, or shipping process, sometimes products may underperform or not fully meet expectations. Occasionally, it’s a simple technical question about the product’s application or function. Other times, it could be a missing feature that would enhance the product. And sometimes, it’s simply a question you want to ask or a story you’d like to share—whether about your experience with the product or your appreciation for what we do (we hope it’s all positive love!). We’re here to listen and help.